Privacy Policy

Last Updated: 27 August 2025

At The Mechanical Specialists Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website (the “Site”).

1. Information We Collect

We may collect the following types of information when you use our Site:

Personal Information you provide:
- Name, email address, phone number, company name, project details (via our contact forms or enquiries).
Technical Information:
- IP address, browser type, operating system, referral source, and pages visited (collected automatically through cookies and analytics tools).
Communication Data:
- Any correspondence you send us via email, forms, or telephone.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide our services.
Send you important information related to your request.
Improve our website, services, and customer experience.
Comply with legal or regulatory obligations.

We will not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data under the following legal bases (in line with UK GDPR):

Consent – where you have given us clear permission (e.g., by submitting a contact form).
Contract – where processing is necessary to provide our services.
Legal Obligation – where required by law.
Legitimate Interests – to operate and improve our business and website.

4. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

5. Cookies & Tracking

Our Site may use cookies or similar technologies to enhance your browsing experience.

You can control or disable cookies through your browser settings.
Some cookies are essential for the Site to function correctly.
See our Cookie Policy

6. Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our website or deliver services (e.g., Wix hosting, email providers).

These providers are required to keep your data secure and use it only for the purposes specified.
We may also share data if required by law or to protect our legal rights.

7. Data Security

We take reasonable technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access. However, please note that no method of internet transmission is completely secure.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where legally possible.
Object to or restrict processing of your data in certain circumstances.
Withdraw consent at any time (where consent is the legal basis).
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details below.

9. International Transfers

As our website is hosted on Wix (a third-party provider), your personal data may be transferred outside the UK/EEA.
Wix complies with applicable data protection laws and provides safeguards for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Mechanical Specialists Ltd
info@themechanicalspecialists.co.uk